Refund policy

Returns & Exchanges

We want you to wear art you love. If something isn't right, you can return or exchange unused items within 30 days of delivery.

Returns

• Items must be unworn/unused and in original condition.
• To start a return, email us at joriemarsart@gmail.com with your order number — we'll send return instructions.
• Unless the item arrived damaged or we made a mistake, return shipping is the buyer's responsibility.
• Refunds are issued to the original payment method once the item arrives back to us, typically within 5–7 business days of receipt.
• Stickers and postcards are final sale unless damaged.

Changed your mind? Swap it.

• Rather swap than refund? We'll send you a prepaid return label, and tuck a free sticker pack into your replacement shipment.
• Email us at joriemarsart@gmail.com with your order number and what you'd like instead. Your replacement ships once your return arrives back to us in original, unworn condition.
• Swap for the same value, or pay the difference to trade up. Trading down? The difference comes back as store credit.
• One exchange per item, and one swap reward per order — so swapping two hats from the same order still earns one sticker pack, not two.
• After one exchange, that item is final sale — unless it arrives damaged or we made a mistake, which is always on us.

Damaged or incorrect items

• Email us at joriemarsart@gmail.com within 14 days with a photo and we'll replace or refund, usually with no return needed.